At Elite, we're dedicated to getting your order to you as fast as possible. Orders placed before 12pm weekdays are shipped the same day. Read below for full details on delivery times, returns and warranty claims.

📦 Shipping

Delivery Times

Standard Default
AusPost, Team Global Express, TNT or Jet Couriers
2-8 business days
Express Faster
Australia Post
1-4 business days
Overnight Fastest
Team Global Express
Next business day
Orders before 1pm weekdays. After 1pm: 1-2 business days.
2-Hour Delivery SAME DAY
Via Uber — from our Hilton SA store
Within 2 hours
Mon-Fri 9am-4pm, Sat 9am-12pm. Max 20km radius. Price varies by distance.
ℹ️ Delivery times start from when your order is shipped, not when it is placed. Orders are typically not shipped on weekends or public holidays.
🎄 Christmas Notice: Due to increased traffic during the Christmas period, please allow freight companies extra days for delivery.

Delivery Address

🏠 Residential

Deliveries are made during business hours. If the residence is unattended, goods will be left. Elite Ski Boats will not be liable for goods that go missing after delivery or are damaged in transit.

🏢 Business (Recommended)

We recommend shipping to a business address so you can notify the driver of any damage at the time of delivery, and avoid expensive items being left unattended.

Damaged Goods

It is your responsibility to inspect goods at the time of delivery. If there is any damage, you must ensure your courier driver notes it on the consignment before they leave.

Elite Ski Boats will not be responsible for any delays caused by the carrier once an order has been shipped and is in transit.

↩️ Returns and Refunds

Returns and Refunds Policy

14 Day Returns

All products purchased online can be returned within 14 days for a store credit, refund or exchange for another product of equal value. Products must be unused and in original packaging with tags still attached.

Store credits are valid for 12 months from date of issue. If you choose a store credit or refund, this will cover the cost of the product only, not the original shipping costs. A credit or refund will only be issued once the returned product is received by us.

📦 The cost of shipping your returned item to Elite Watersports, and shipping of an exchanged item back to you, is your responsibility. We recommend all returns are registered and insured, as Elite Watersports will not be responsible for damage or loss of returned goods.

How to Return a Product

1
Contact Elite Watersports by phone or email to notify us of your intent to return. We'll advise you whether a replacement product is available for exchange.
2
Have your proof of purchase ready — this will be required to process the return.
3
Ship the item back to us, registered and insured, at your cost. Once received we'll process your credit, refund or exchange.
(08) 8234 5455 sales@eliteskiboats.com.au
🛡️ Warranty

Warranty Claims

12 Month Warranty

We strive to offer both in-store and online customers the best quality products the watersports industry has to offer. All watersports products sold through Elite carry a 12 month manufacturer's warranty (unless sold as a non-warranty item).

In the instance of a claim, it is the manufacturer's right to decide whether the product will be repaired or replaced. No refunds will be given on warranty claims.

⚠️ The manufacturer's warranty does not cover damage if the product has been used in a manner it was not designed for.

How to Make a Warranty Claim

1
Contact Elite Watersports by phone or email to notify us of the problem and obtain a return authorisation number. Proof of purchase will be required.
2
We'll advise whether the product needs to be returned to our store or direct to the manufacturer. Return shipping costs are your responsibility.
3
We'll endeavour to have your product repaired or replaced and returned to you in a timely manner.
(08) 8234 5455 sales@eliteskiboats.com.au
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